BlingBoutiques offers a full statutory warranty covering manufacturing and material defects for all our products bought in this online shop. This warranty does not cover damage caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, or if the decorated product is subjected to considerable mechanical stress, for example if it falls onto or strikes hard surfaces or objects. To ensure that your product remains in beautiful condition over time, please observe our special care advice.

Returns and repairs

If you would like to replace or repair an item contact our customer relations department at support@blingboutiques.com. After contacting customer relations you will receive a Return Authorization Number together with instructions to return your product in its original packaging, along with a copy of your receipt, to our repair department. You will be responsible for shipping the product and any expenses related to shipping. We recommend shipping the product by certified or registered mail and insuring the product for its retail value. BlingBoutiques is not responsible for loss, damage, or theft of the product during transit.

Each defective product under warranty will be examined and evaluated by our technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
Unfortunately, in the case of a product substitution, BlingBoutiques is unable to guarantee that the exact same product or design will be provided.

After Sales Repair Policy

BlingBoutiques will not repair, replace, or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. If a piece is not covered by the terms of our warranty policy, we may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:

  • The product is a genuine BlingBoutiques product
  • The repair is feasible - it must be possible to bring the product back to its original pristine condition
  • Spare parts are still available (this is usually not the case if a product is out of production)